Fees & Refund Policy
At AlQuranClasses, we are committed to maintaining transparent, fair, and professional policies regarding fees, subscriptions, cancellations, and refunds.
Please review this policy carefully before enrolling in any course.
By registering for classes, you agree to the terms below.
Course Fees & Payment Terms
- Each course page clearly displays the applicable course fee.
- Full payment is required before the first class session begins.
- Registration is considered complete only after payment is received or official employer authorization is provided.
- Students are responsible for purchasing required materials unless otherwise stated on the course page.
Accepted Payment Methods
We accept:
- PayPal
- Stripe
- Recurring bank deposits
- Other standard online payment processors
Need-based fee support may be available through approved monthly subscription plans. Eligibility determines discount levels.
Fee Structure
All course fees are divided into two components:
80% Tuition Fee
Covers instructional class sessions.
20% Enrollment & Management Fee
Covers administrative processing, teacher assignment, scheduling, and platform access.
The 20% Enrollment & Management Fee is non-refundable in all cases.
Refund Policy
Before Course Start Date
If a written withdrawal request is received before the course start date:
- 100% refund of the total course fees will be issued.
After Classes Begin
If withdrawal occurs after classes begin:
- The 20% Enrollment & Management Fee remains non-refundable.
- The remaining 80% Tuition Fee may be refunded based on unused sessions.
Refunds apply only to the tuition (80%) portion.
Refund Request Window
Refund requests must be submitted in writing within 30 days of:
- The student’s written withdrawal notice, or
- An official dismissal notice
Refunds are calculated based on the date the written request is received.
Processing time: 2–4 weeks from receipt of a complete refund request.
Subscriptions & Cancellations
Subscription Cancellation
- A 30-day written notice is required before the next billing date.
- Failure to provide a 30-day notice results in the full monthly charge for the upcoming billing cycle.
- After a subscription cycle begins, no refunds or credits are issued for that active billing period.
Definitions
- Subscription Start Date: The date the first paid billing cycle begins.
- Billing Cycle: The recurring monthly period tied to your subscription.
- Written Notice: An email to the addresses listed below or a Support Ticket submitted via our Help Center.
Breaks, Rescheduling & Plan Changes
Taking a Break
- Requests must be submitted at least one business week in advance.
- Approval is subject to teacher availability and scheduling constraints.
Rescheduling
- A $25 administrative fee applies per course rescheduling request.
- Teacher assignments and time slots cannot be guaranteed after rescheduling.
Course Changes
- Course or schedule updates incur a $15 administrative fee.
Makeup Policy
Makeup Request
Students may request makeup classes under the following conditions:
- Requests must be submitted at least one day in advance.
- Same-day requests are not accepted.
Makeup Terms & Policy
- The first two makeup classes per billing cycle are free.
- Additional makeup sessions cost $5 each.
- A maximum of three makeup classes per subscription month.
- Makeup classes must be used within the same billing cycle and do not carry forward.
- Missed classes without prior notice are not eligible for makeup unless exceptional circumstances apply.
- No makeup classes are offered for religious holidays, including Eid al-Fitr and Eid al-Adha.
Trial Classes
One free 30-minute trial class is available for new customers.
- Existing customers or customers switching teachers/programs must pay standard fees for any additional trial-style session.
Gift Payments
Direct gifts to teachers are not encouraged.
If processed through our accounting system:
- Gift payments are non-refundable.
Courses Cancelled by AlQuranClasses
If AlQuranClasses cancels a course:
- A full refund will be issued to the original payment method.
How to Request a Refund
Refund requests must be submitted in writing and include:
- Student’s Full Name
- Customer’s Full Name
- Customer Email
- Course Title
📧 Email: refund@alquranclasses.com
🎫 Support Ticket: alquranclasses.freshdesk.com
Processing time: 2–4 weeks
Refund eligibility is determined based on the request date and the course start date.
How to Cancel a Course or Change a Plan
Submit cancellation or plan-change requests in writing, including:
- Student’s Full Name
- Customer’s Full Name
- Customer's Payment Email
Contact Information
For questions regarding fees, billing, or refunds:
USA: +1 (866) 288-9181
Canada: +1 (866) 302-4897
UK: +44 (142) 980-4123
Email: support@alquranclasses.com
Help Center: alquranclasses.freshdesk.com
Our Commitment
Since 2010, AlQuranClasses has remained committed to delivering authentic, professional, and child-focused online Quran education.
We aim to resolve concerns fairly while maintaining clear and consistent financial policies 🤍.
Definitions
For clarity within this policy:
Subscription Start Date: The date your first paid subscription cycle begins.
Billing Cycle: The recurring monthly payment period linked to your subscription.
Written Notice: An email sent to our official support address or a Support Ticket submitted through our Help Center.
No credit card required • Free trial class available
