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Fees & Refund Policy

At AlQuranClasses, we strive to provide transparent and fair policies regarding course fees, subscriptions, cancellations, and refunds. Please read our policies carefully before enrolling.

Fees, Payments & Refunds

Course Fees & Payment

  • Each course page shows the course fee.
  • Full payment is required before the first class session.
  • Students purchase their own materials unless a course page states otherwise.
  • Registration completes only after all fees are paid or we receive an official employer authorization.
  • Accepted payment methods: PayPal, recurring bank deposits, Stripe, and other standard processors.
  • Need-based fee support is available through a monthly subscription plan. Eligibility determines the discount level.

Subscriptions & Cancellations

  • Subscription cancellation requires a 30-day written notice before the next billing date.
  • Failure to give a 30-day notice results in the full monthly charge for the upcoming cycle.
  • After the subscription start date, no refunds or credits are issued.

Refund Eligibility

  • Before the course start date: 100% refund of course fees.
  • After the subscription start date: no refund or credit exceptions may apply. 
  • Full payment is required before classes begin.

  • Our fees are divided into two parts:

    • 80% Tuition Fee – Covers class sessions.

    • 20% Enrollment & Management Fee – Covers enrollment, platform, and teacher management (non-refundable).

  • After classes start: 100% of tuition (80%) is refundable; the 20% fixed fee is non-refundable.

  • All Refunds apply only to the 80% tuition portion. The 20% enrollment & management fee is always non-refundable.

  • Refund requests must be submitted in writing within 30 days of withdrawal or dismissal.

  • Processing time: 2–4 weeks.

Refund Window

  • Submit refund requests within 30 days of the student’s written withdrawal notice or of a dismissal notice.

Breaks, Rescheduling, and Changes

  • Taking a month off requires a request at least one business week in advance.
  • Rescheduling carries a $25 administration fee per course. Teacher and time slots cannot be guaranteed.
  • Course changes or schedule updates carry a $15 fee.
  • Discounts may range from 10% to 100% based on eligibility criteria.

Makeup Classes

  • Students may request a makeup if a scheduled session cannot be attended.
  • Requests must arrive at least one day in advance; same-day requests are not accepted.
  • The first two makeup classes each billing cycle are free; additional makeups cost $5 each.
  • A maximum of three makeup classes is allowed per subscription month.
  • Missed classes without prior notice are not eligible for makeup unless exceptional circumstances apply.
  • Makeups must be used within the same billing cycle and do not carry forward.
  • No makeups are offered for religious holidays, including Eid-ul-Fitr and Eid-ul-Adha.

Trial Classes

  • One free 30-minute trial class is available for new customers.
  • Existing customers, or customers switching programs or teachers, pay standard class fees for any trial-style session.

Gift Payments

  • Direct gifts to teachers are not encouraged; requests may be accommodated.
  • Gift payments are non-refundable once processed by our accounting team.

How to Request a Refund

Send a written request including:

  • Student’s full name
  • Customer’s full name
  • Course title

Email: [email protected]

Refunds are assessed based on the request date and the course start date.

Processing time: 2–4 weeks from receipt of a complete request.

Courses Cancelled by AlQuranClasses

  • If a course is cancelled by AlQuranClasses, a full refund is issued to the original payment method.

How to Cancel a Course or Change a Plan

  • Submit all cancellation or plan-change requests in writing with the student’s full name, the customer’s full name, and the course title.Email: [email protected]

    Support Ticket: alquranclasses.freshdesk.com

Contact

Questions about fees, refunds, or policies?
USA: +1 (866) 288-9181
Canada: +1 (866) 302-4897
UK: +44 (142) 980-4123
Email Support: [email protected]
Help Center: alquranclasses.freshdesk.com

Definitions (for clarity)

  • Subscription start date: the date the first paid subscription cycle begins.
  • Billing cycle: the recurring monthly period tied to your subscription.
  • Written notice: an email to the addresses listed above or a Support Ticket submitted through the Help Center.