Refund policy · Updated September 2026

Refund policy, in plain terms.

Everything about refunds, cancellations, breaks, and make-up classes — written so you know exactly what applies to you before you enrol. Looking for prices? See the Fees & Membership page. By registering for classes, you agree to the terms here.

Refunds processed in 2–4 weeks 30-day written window Serving families since 2010

How every fee is split

80%
Tuition fee
Pays for your instructional class sessions.
Refundable for unused sessions
20%
Enrolment & management
Teacher assignment, scheduling, admin, platform access.
Non-refundable
01 — Payments

Course fees & payment terms

Each course page shows its own fee clearly. A few things that always apply:

  • Full payment is due before your first class begins.
  • Registration is complete only once payment is received, or official employer authorisation is provided.
  • You're responsible for any required materials, unless the course page says otherwise.

Accepted payment methods

  • Credit or debit card (processed securely by Stripe)
  • PayPal

These are the only payment methods we accept.

Need-based support. Discounted, approved monthly subscription plans may be available. Discount levels depend on eligibility, which our support team reviews case by case — contact us to ask what you qualify for.
Sibling & family discount: families enrolling more than one student can receive up to 5% off. Our team confirms the exact amount.
02 — Refunds

Refunds

Your refund depends on one thing: whether classes have started yet.

A Before classes start
100%

Send a written withdrawal request before your course start date and you receive a full refund of all fees — including the 20% enrolment fee.

B After classes begin
80%

The 20% enrolment fee is kept. The 80% tuition portion is refunded in proportion to your unused sessions.

One 30-day window for both. Every refund request must be submitted in writing within 30 days of your written withdrawal notice or an official dismissal notice — this applies whether classes have started or not. Refunds are calculated from the date your written request is received.

Processing time: 2–4 weeks from the date we receive a complete request.

03 — Subscriptions

Subscriptions & cancellations

  • Give 30 days' written notice before your next billing date to cancel.
  • Without 30 days' notice, the upcoming billing cycle is charged in full.
  • Once a billing cycle has begun, that active period isn't refunded or credited.

See Definitions for what counts as a billing cycle and written notice.

04 — Flexibility

Breaks & rescheduling

RequestWhat to knowFee
Taking a break Submit at least one business week ahead. Approval depends on teacher availability. Free
Rescheduling Per course enrolment. Please request one business week early. The same teacher or schedule isn't guaranteed. $25
05 — Make-up classes

Make-up classes

Request a make-up at least 48 hours in advance. Exceptions may be possible with 24 hours' notice; requests with less than 24 hours' notice can't be accepted.

✓ Per billing cycle
  • First 2 make-ups: free.
  • 1 additional make-up: $5 — for a maximum of 3 per cycle.
  • Make-ups must be used within the same billing cycle and don't carry forward.
  • Classes missed without notice aren't eligible, except in exceptional circumstances.
No make-ups are offered for the religious holidays of Eid al-Fitr and Eid al-Adha.
06 — Important

Attendance & missed classes

Your subscription pays to reserve a teacher and a recurring time slot for your student — not per class attended. Please read this carefully:

  • If a student stops attending, attends late, or skips sessions, no refund or credit is issued for those classes.
  • Your subscription keeps billing as normal until you cancel. To stop charges, the account holder must request cancellation before the next renewal, following the 30-day notice terms above.
  • AlQuranClasses is not responsible for classes missed by the student. The reserved slot and teacher are held for you whether or not the student joins.
About reminders. If a student is a no-show for roughly a week or more, we may send a courtesy reminder about once a month — but reminders aren't guaranteed and aren't a condition of billing. Keeping track of attendance and cancelling on time remains the account holder's responsibility.
07 — Trial classes

Trial classes

★ Trial classes

New customers get one free 30-minute trial class. Existing customers, or anyone switching teachers or programs, pay standard fees for additional trial-style sessions.

If we cancel a course. When AlQuranClasses cancels a course, you receive a full refund to your original payment method — no window or deductions apply.
08 — Gift payments

Gift payments

♥ Gift payments

Direct gifts to teachers aren't encouraged. Any gift processed through our accounting system is non-refundable.

Gift payment split. Gift payments to a teacher are split 60 / 40 — 60% goes to the teacher and 40% goes to the Quran Support team, who work day and night to make sure classes happen on time and run efficiently. A transaction fee also applies.
09 — Take action

How to request a refund or change a plan

Both refunds and cancellations are handled the same way: send a written request that includes the details below. Refund eligibility is determined from your request date and the course start date.

1 Include these details
  • Student's full name (who attends class)
  • Account holder's full name (who pays)
  • Account holder's payment email
  • Course title
2 Send it to
✉ [email protected]
✉ [email protected]

Processed within 2–4 weeks of a complete request.

10 — Reference

Definitions

Subscription start dateThe date your first paid billing cycle begins.
Billing cycleThe recurring monthly period tied to your subscription.
Written noticeAn email to ✉[email protected], or contact our support team at ✉[email protected].
StudentThe person attending the classes.
Account holderThe person responsible for payment.

AlQuranClasses™ and the AlQuranClasses logo are trademarks of ITGenerations Inc. Use of our name or branding by unaffiliated businesses or individuals, without prior written consent, is not permitted.

11 — Contact

Questions about fees or billing?

Call us
🇺🇸 +1 (866) 288-9181
🇨🇦 +1 (866) 302-4897
🇬🇧 +44 1429 804123
Write to us
✉ [email protected]
WhatsApp SalesNew students & free trial WhatsApp SupportCurrent students

Since 2010 we've delivered authentic, professional, child-focused Quran education — and we aim to resolve every concern fairly. 🤍

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